As a Cybersecurity Client Success Manager, you will play a pivotal role securing our clients’ infrastructure, data and software. The Client Success Manager is a key client-facing position that maintains our customer relationships and manages the efficient delivery of cybersecurity leadership services from our vCISO consultants and Cybersecurity Analysts. Beyond helping just our clients, you will also make a huge impact and help society as a whole by contributing to our fast moving, passionate efforts to smartly improve and promote cybersecurity best practices.

Fractional CISO is not a typical cybersecurity consulting firm. Instead of providing technical support, we focus on delivering the best possible cybersecurity leadership. Our typical clients are medium sized tech firms with significant cybersecurity needs, but they’re not quite large enough yet to hire a full-time “C-level” senior security leader, like a Chief Information Security Officer (CISO) or Chief Security Officer (CSO). We fill that gap with our “fractional” CISO consulting services and help guide our clients on their cybersecurity improvement programs.

In this position, you will be a part of a team led by a senior vCISO consultant supported by a Cybersecurity Analyst that delivers our cybersecurity leadership and program management services to each of our clients. You will work with a wide range of companies across many industries to develop and deliver the components of a good cybersecurity management program.

What you’ll do:

• Build a relationship with each client based on trust and integrity
• Be a primary point of contact for client inquiries and requests
• Lead new client onboarding activities
• Manage client contracts and ensure that all deliverables are completed
• Chair regular client meetings, collect action items, and follow up as needed
• Manage our client deliverables in our project tracking system
• Coordinate with internal technical resources
• Help refine deliverables so that they have a consistent style across clients
• Lead annual client service reviews
• Streamline our client management processes

Job Requirements:

The Client Success Manager candidate must have all of these characteristics / skills:

• Strong customer interaction skills including phone, in-person, presentation and writing skills
• Demonstrated experience in cybersecurity, ideally on a path to get a CISSP or other advanced cybersecurity certification
• Ability to manage the quality of other people’s work output
• Able to bring a sophisticated professional aesthetic to all client deliverables
• Passionate about solving clients’ security challenges
• Highly ethical and professional in all client interactions
• Fantastic program / project management skills
• Demonstrated life-long learner

Additional Requirements:

The Client Success Manager candidate must have a majority of the following characteristics / skills.

• 3 plus years of client delivery management
• 5 plus years of program, project, or product management
• Quantitative or analytical work experience
• Domain expertise in SaaS, Cloud Computing, or other web technologies.
• Collaboratively work as a member of a top performing team
• Experience with any security frameworks (NIST CSF, CIS, COBIT, etc.)
• Experience with any compliance standards (SOC2, ISO 27001, PCI-DSS, HIPAA, etc.)

We are committed to providing guidance and support to the right Cybersecurity Client Success Manager candidate, including opportunities to grow into a vCISO position. What we ask in return is that the candidate bring a passion for cybersecurity, a strong work ethic, and demonstrated excellence in their prior positions. We value diversity and believe that qualified candidates are just as likely to come from a non-traditional work or educational backgrounds.

Note: Please include a short cover letter with your application explaining your interest in the position and cybersecurity. Applications without a cover letter may not be processed.

About Fractional CISO

Our growth has brought us to a point where we now need a client success manager to help us manage our client base. This is a critical and exciting position for us!

Please check out our Fractional CISO Fundamentals program to see if Fractional CISO would be a good cultural fit for you.

Fractional CISO enables client sales, reduces its risk and helps them comply with cybersecurity standards by providing expert cybersecurity advice. Our CISO as a Service offering delivers flexible cybersecurity leadership tailored to the needs of each client organization.

Our employees follow the standard Code of Ethics as defined by the (ISC)2.

Our office is conveniently located next door to the Riverside T stop on the Green Line in Newton, MA. We have easy highway access to I-90 and I-95.

Note: The candidate will spend a majority of his/her working time in our Newton, MA office. Approximately three days per week.

Cybersecurity Client Success Manager Manager Job Details

Job Type: Full-time

Pay: $100,000.00 – $125,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

Application Question(s):

• Are you willing to take a 50 minute computer based behavioral / cognitive test?
• Are you willing to undergo a criminal background check?

For more info about working at Fractional CISO, visit our Careers page.

How to Apply for the Position

Please apply through the link on our Indeed page.